Quality Policy 

The Foundation of Trust in Healthcare

At ShareSmile Biotech, we believe quality is not the responsibility of a single department or a defined process. It is the core belief of our organization—manifested through every action we take, every day.


Guided by our operating principle of "Digitally Driven, Clinically Focused, Quality First," we embed a high-standard quality culture across every stage of our business—from product design and manufacturing to service delivery and operational management. Our quality policy extends beyond product compliance, emphasizing traceable processes, verifiable decisions, and adaptive systems.

 

We are committed to realizing this belief in four key dimensions:


 1. Governance

We have established a quality governance system centered around ISO and QMS standards. By implementing a PDCA closed-loop framework and defining quality KPIs (e.g., defect rates, customer satisfaction), we ensure executive leadership drives cross-functional collaboration in the pursuit of excellence.


2. Manufacturing 

In our in-house medical device facility, every production step adheres to rigorous SOPs and quality control protocols. Automated systems and digital tracking ensure full traceability of raw materials, production, packaging, and delivery—meeting the transparency and accountability demanded by medical regulations.


3. Service

We value every physician and user interaction. Our customer service system is built around responsiveness, accountability, and system improvement. Feedback and incident reports are integrated into continuous internal review loops, driving process optimization and reinforcing trust through service quality.


4. Internal Control

We enforce proactive risk management and routine audits covering compliance, data integrity, equipment calibration, and staff training. These measures ensure every medical product we deliver is safe, consistent, and reliable.

 
 
We believe a culture of quality starts with people, is reinforced by systems, and realized through management. That’s why we empower every team member to uphold quality through ongoing education, performance alignment, and transparent feedback. Because only when quality is firm, trust can endure—and that is the true foundation for innovation in healthcare technology.
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